Fiber Optic Installation Technician

Job Locations US-IA-West Des Moines
ID
2022-50854
Category
Production
Workplace Type
Field
Position Type
Regular Full-Time

Overview

Are you looking for an opportunity to make a difference? Do you enjoy working independently and outdoors? Then you may have found your next career move. We’re looking for a Fiber Optic Installation Technician to join our team at Prince Telecom and help connect America.

 We provide paid training, a company vehicle, full benefits, and tuition assistance. 

 

What you’ll do…

  • You will install, disconnect, reconnect, add, change, and troubleshoot fiber optic internet, and telephone in accordance with guidelines.
  • You will use small hand tools, power tools, and test equipment.
  • You will install, setup and configure residential networking equipment such as ONT’s, routers and switches.
  • You will ensure that service operates within prescribed parameters by performing testing on company issued devices and customer devices.
  • You will attempt to identify and remedy sources of customer-perceived issues.
  • You will drive a company vehicle between home/office, warehouse, and work sites in a safe and courteous manner.
  • You will clean, maintain, and stock vehicle and equipment in order to be repaired to perform required duties.
  • You will complete paperwork accurately and report and record work order status updates.
  • You will perform Customer service duties by:
  • Greeting and interacting with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns;
  • Reviewing all requested services with the customer in order to ensure understanding and agreement;
  • Educating the customer regarding product and service usage.

Qualifications

Who we are looking for…

  • You are at least 18 years old
  • You have a valid driver's license with a minimum of 2 years driving experience
  • You are authorized to work in the United States for this company
  • You have a high school diploma or GED equivalent
  • You have experience or are comfortable with working in tight spaces such as a crawl space or attic of a house
  • You have experience in working through inclement weather
  • You have experience with the demands of working in a fast-paced, time-sensitive environment
  • You have effective communication skills
  • You are able to travel and work extended hours; overtime and weekends as needed
  • You are able to lift, climb, and carry ladders with weight of up to 80lbs

Benefits and Company Summary

What you’ll get…

  • Medical, Dental, Vision and Prescription Plans
  • Flexible Spending Accounts
  • Short and Long Term Disability
  • Supplemental Life and AD&D
  • 401(k) Retirement Savings w/ Company Match
  • Stock Purchase Plan
  • Company Discounts
  • Legal Insurance
  • Paid Time Off and Holidays

 

Who we are...

We are a company united in our vision of connecting America. Our culture is grounded in and shaped by our values. These values act as our behavioral compass and guide how we interact with each other, our customers, and the communities in which we operate. Across our teams, we strive to treat each other with respect, value different perspectives and experiences, keep our and others’ safety top of mind, and uphold the highest ethical standards.

 

Our company supplies the single most critical resource telecom service providers need: skilled people. We serve the nation from more than 500 field offices and are unparalleled in scope and scale.

 

Our talented workforce of over 15,000 employees provides a wide array of specialty services including construction, engineering, underground facility locating, fulfillment, and program management. We provide opportunities for our people to learn and develop the skills and knowledge to be successful in their current role as well as to prepare them for future growth within the company. Join us!

 

EEO

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

 

The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

 

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.

 

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.

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